What this website collects, and what it does not.

We only collect what a person types into one of two forms on this website.

The request services form collects: who is making the request, their name, a phone number, an email address, a preferred contact method, the name and, optionally, the age range of the person who needs support, a city or county, the service being asked about, the type of support being looked for, how the services are funded, and an optional short note about what you are looking for.

The contact form collects: your name, your email address, an optional phone number, and your message.

Both forms include a hidden field used only to catch automated spam submissions. It is never shown to a real visitor and is not personal information.

We use what you submit for two things: to reply to your enquiry, and to work out whether we are able to help with what you are asking for. We do not use it for anything beyond following up on the request or question you sent, and we do not use it to build a marketing profile of you.

When you submit either form, the information is sent by email to our company inbox. If that inbox is not yet set up correctly on our end, the submission is written to a private server log instead, purely so that no request is silently lost. Either way, submissions are not posted publicly anywhere on the website.

Only people at Helping Hands Residential Services LLC who need to review and respond to enquiries can see what you submit. It is not shared with unrelated companies, and it is not made available to the public.

This website uses Google Analytics to understand how many people visit, which pages they read, and roughly where they are visiting from, so we can improve the site. Google Analytics sets cookies in your browser to tell visits apart. We have turned off Google's advertising features, we do not use this information for advertising, and nothing you type into our forms is ever sent to Google Analytics. When a form is sent, we record only that a request or message was sent, not what it said.

You can block these cookies in your browser settings, or install Google's opt-out add-on at tools.google.com/dlpage/gaoptout. The site also uses a basic session cookie, which lets the forms work correctly and helps prevent fraudulent form submissions.

This website is meant for adults, families, service coordinators, and case managers. It is not directed at children, and we do not knowingly collect information from children through these forms. If you believe a child has submitted information to us, contact us and we will remove it.

We rely on a small number of outside companies to run this website and to deliver your submissions to us. We do not let them use your information for their own purposes.

• Email delivery provider: [ name of the transactional email provider to be confirmed ]
• Visitor statistics: Google Analytics, provided by Google LLC
• Web hosting provider: [ name of the web host to be confirmed ]

If you want a copy of what you submitted, want something corrected, or want a submission removed, contact us and let us know which submission you mean and how to reach you. We will confirm your identity as best we can and then act on your request.

If we change how this website collects or uses information, we will update this page and update the date at the top of it. We encourage you to check back here from time to time.

Questions about this policy, or about a submission you sent, can be directed to: [ privacy contact name and email to be confirmed by the owner ]